Queue Manager Jobs in Quezon City, Philippines

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Queue Manager

TheQueue Manageris a pivotal role within our technical support team, responsible for monitoring, governing, and directing the workflow of our team of technicians. The individual in this role will act as a conduit between our technicians, the broader organization, and our clients, ensuring the effective ...

Real Time Analyst: Queue & Performance Lead

A leading global operations firm is seeking a Real Time Analyst in Quezon City. The role involves ensuring service levels for Operations accounts by monitoring queues and providing critical performance insights. Responsibilities include data analysis, communication with management, and conducting training for te ...

Remote L2 IT Helpdesk Technician — Own Your Ticket Queue

Sourcefit is seeking an experienced IT professional for a work-from-home position in Quezon City, Philippines. The ideal candidate will independently manage a ticket queue while providing L2 technical support for hardware and Microsoft 365 services. Applicants should have a minimum of 3 years in IT Helpdesk role ...

Real Time Analyst (Workforce)

Ensures passing service levels for each Operations account by engaging in real‑time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account performance. Updates and processes data for real‑time performance analys ...

Real Time Operations Analyst

A leading customer service firm is seeking a Real-Time Analyst based in Cebu City, Philippines. The successful candidate will manage queue activities and ensure optimal service levels across operations. Responsibilities include real-time performance analysis, queue management, and training for team leaders. Appl ...

BPO Planning & Scheduling Senior Associate

JOB DESCRIPTION • Determines queue personnel needs during times of heavy call volume.• Provides schedules for contact centers to ensure maximum performance.• Forecasts daily contact and technician availability.• Monitors incoming queues and ensures technicians are available for support.</ ...

Service Coordinator

At ScalableOS, we’re redefining offshoring by connecting growth‑focused businesses with top talent across the Philippines. Our expertise is in providing top‑tier talent for IT companies, with a strong focus on Managed Service Providers (MSPs), Tax & Accounting, and other industries. To continue delivering ...

Service Coordinator

At ScalableOS, we’re redefining offshoring by connecting growth‑focused businesses with top talent across the Philippines. Our expertise is in providing top‑tier talent for IT companies, with a strong focus on Managed Service Providers (MSPs), Tax & Accounting, and other industries. To continue delivering ...

Service Coordinator

At ScalableOS, we’re redefining offshoring by connecting growth‑focused businesses with top talent across the Philippines. Our expertise is in providing top‑tier talent for IT companies, with a strong focus on Managed Service Providers (MSPs), Tax & Accounting, and other industries. To continue delivering ...

Real Time Analyst

Position Overview Position Overview The Real-Time Analyst is responsible for maintaining optimal service levels across all Operations accounts through active real-time queue management. This role serves as the central point of contact for all real-time updates and is accountable for respon ...

Builder Communications Agent

Position Summary We are looking for a Builder Communications Agent with a proactive and customer-focused mindset to join our team. You will play a key role in delivering a smooth experience for our customers by managing the email queue, triaging incoming requests, responding within SLA, a ...

Builder Communications Agent

Position Summary We are looking for a Builder Communications Agent with a proactive and customer-focused mindset to join our team. You will play a key role in delivering a smooth experience for our customers by managing the email queue, triaging incoming requests, responding within SLA, a ...

Senior IT Helpdesk Technician L2

Position Summary The ideal candidate is a proactive and independent IT professional who can manage their ticket queue from start to finish with minimal supervision. They will act as a reliable point of contact for employees, providing timely support, resolving escalated issues, and maintaining cle ...

Global 24/7 Systems & Monitoring Engineer

UnitedHealth Group is looking for an IO Engineer - Senior Analyst in Quezon City, Philippines. This role involves proactive queue management, infrastructure monitoring, and handling incidents across enterprise environments. Candidates should have at least three years of experience in infrastructure monitoring, s ...

Installation Management Specialist

Job Purpose/Mission/Summary An Installation Management Specialist is the support resource for Managed Print Services (MPS) deployment, roll out and refresh. They ensure that MPS HW Order and Installs are transacted in Siebel in an accurate and timely manner. The IMS also works with ...

Real Time Workforce Optimization Analyst

A workforce management company in Cebu City is seeking an experienced Workforce Management / Real-Time Analyst to support daily operations. The ideal candidate will ensure optimal staffing and schedule adherence while managing real-time performance metrics. As part of the role, responsibilities include monitorin ...

Senior IT Helpdesk L3 — Remote Night Shift Support

Sourcefit is looking for an experienced Service Desk L3 in Metro Manila, Philippines, to deliver high-quality technical support for hardware and software issues. You will manage a personal ticket queue, ensuring rapid resolution of user requests while collaborating with US-based stakeholders. Candidates must hav ...

Senior IT Helpdesk L3 — Remote Night Shift Support

Sourcefit is looking for an experienced Service Desk L3 in Metro Manila, Philippines, to deliver high-quality technical support for hardware and software issues. You will manage a personal ticket queue, ensuring rapid resolution of user requests while collaborating with US-based stakeholders. Candidates must hav ...

Backend Developer

Position Overview We’re looking for a Backend Developer with solid Python experience to join a small, fast-moving team. You’ll work on real product components, not just isolated tasks, and have end-to-end ownership of features. Responsibilities Develop and maintain backend ...

Systems And Monitoring Engineer Wintel

**Requisition number:** 2351143**Job category:** Technology Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benef ...

Workforce Management Real Time Analyst

As WFM Real Time Analyst – you will be part of the Workforce Management team and will be responsible for real-time monitoring to ensure optimum service levels and agent productivity. This role serves as a point of contact for the leadership team regarding real-time management, scheduling, skilling, and que ...

Tier 2 Technical Support Specialist

DTiQ is the world's leading provider of intelligent video-based surveillance and loss prevention services. With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Burger King, KFC, and McDonald's to ...

Tier 2 Technical Support Specialist

DTiQ is the world's leading provider of intelligent video-based surveillance and loss prevention services. With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Burger King, KFC, and McDonald's to ...

HR Recruitment Intern

What you will do: Assist in conducting initial screening calls using scripts provided by the TA team to check basic candidate qualifications. Help make reminder calls or send text messages to candidates at important stages of the recruitment process where follow‑up is needed Sup ...

HR Recruitment Intern

What you will do: Assist in conducting initial screening calls using scripts provided by the TA team to check basic candidate qualifications. Help make reminder calls or send text messages to candidates at important stages of the recruitment process where follow‑up is needed Sup ...

Tier 2 Technical Support Specialist

DTiQ is the world's leading provider of intelligent video-based surveillance and loss prevention services. With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Burger King, KFC, and McDonald's to ...

HR Recruitment Intern

Assist in conducting initial screening calls using scripts provided by the TA team to check basic candidate qualifications. Help make reminder calls or send text messages to candidates at important stages of the recruitment process where follow‑up is needed Support on‑site recruitment a ...

HR Recruitment Intern

What you will do: Assist in conducting initial screening calls using scripts provided by the TA team to check basic candidate qualifications. Help make reminder calls or send text messages to candidates at important stages of the recruitment process where follow‑up is needed Sup ...

Product Support Analyst

Product Support Analyst We are expanding our support operations and seeking a detail-oriented, technically capable Product Support Analyst to join our growing team. This position plays a critical role in managing the initial triage of product-related tickets escalated from our frontline h ...

Senior Team Lead

Competitive compensation and benefits packages Continuous professional development and learning opportunities Regular engagement activities and events SENIOR TEAM LEADER Work for our global clients and immerse in our rich and diverse company culture where you ...

Workforce Management (WFM) Manager 3–5 years Exp as (WFM) Manager BPO

We're Hiring: Workforce Management (WFM) Manager Location: Taguig Responsibilities Lead and manage the WFM team to meet performance and business goals. Provide effective coaching and feedback to Assistant Managers and/or Senior WFM Executives to enhance individua ...

Senior IT Helpdesk Technician L3

Position Summary We are seeking a Service Desk L3 to provide advanced technical support to end users and ensure the timely resolution of escalated issues across hardware, software, network, and identity systems. This role requires strong problem-solving skills, ownership of ticket workflows, and ...

Supervisor I, Operations Management

Accountabilities:Gain good understanding of the business to be able to monitor and evaluate accuracy of work, identify opportunities to develop people, improve processes and drive resultsManage day-to-day operations including queue and staffing management to ensure overall d ...

Workforce Management Analyst I

Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Must have knowledge of what is taking place in the business the day before the event occurs, such as training or any of ...

Workforce Management Analyst I

Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Must have knowledge of what is taking place in the business the day before the event occurs, such as training or any of ...

Senior Executive Workforce Management WFM

Basic Functions Monitors the queue real-time and analyzing data across different measures such as service levels or staffing interval requirements to implement Rules of engagement. Generates schedules accordingly to meet the business requirements enabling superior customer service ...

Senior Workforce Management & Real Time Scheduling Lead

Basic Functions Monitors the queue real-time and analyzing data across different measures such as service levels or staffing interval requirements to implement Rules of engagement. Generates schedules accordingly to meet the business requirements enabling superior customer service ...

Senior Executive Workforce Management WFM

Basic Functions Monitors the queue real-time and analyzing data across different measures such as service levels or staffing interval requirements to implement Rules of engagement. Generates schedules accordingly to meet the business requirements enabling superior customer service ...

Senior Workforce Management & Real Time Scheduling Lead

Basic Functions Monitors the queue real-time and analyzing data across different measures such as service levels or staffing interval requirements to implement Rules of engagement. Generates schedules accordingly to meet the business requirements enabling superior customer service ...

Real Time Analyst VXI Quezon City

Join Our Team as a Real Time Analyst! As a Real Time Analyst, you'll be responsible for real-time management of the center and/or program’s service level performance and other KPIs. Key Responsibilities Monitor queue real-time Analyze, monitor and balance real-ti ...

Systems and Monitoring Engineer Wintel

**Requisition number:** 2351151**Job category:** Technology Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benef ...

Systems and Monitoring Engineering Lead Wintel

**Requisition number:** 2351168**Job category:** Technology Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benef ...

Senior Workforce Management & Real Time Scheduling Lead

Basic Functions Monitors the queue real-time and analyzing data across different measures such as service levels or staffing interval requirements to implement Rules of engagement. Generates schedules accordingly to meet the business requirements enabling superior customer service ...

Senior Executive Workforce Management WFM

Basic Functions Monitors the queue real-time and analyzing data across different measures such as service levels or staffing interval requirements to implement Rules of engagement. Generates schedules accordingly to meet the business requirements enabling superior customer service ...

SAP TM Consultant/Manager

About us KPMG is a global network of professional services firms providing Audit, Tax and Advisory services. We operate in 154 countries and territories and have 200,000 people working in member firms around the world. Role Summary The SAP TM Manager leads th ...

Ticketing Team Lead Phillipines(Remote)

Ticketing Team Lead | Remote | Luxury Travel We are a remote-first, globally distributed team and welcome applications from exceptional candidates around the world. Hiring decisions are based on experience, capability, and alignment with our standards not geography About Ascend < ...

Ticketing Team Lead Phillipines(Remote)

Ticketing Team Lead | Remote | Luxury Travel We are a remote-first, globally distributed team and welcome applications from exceptional candidates around the world. Hiring decisions are based on experience, capability, and alignment with our standards not geography About Ascend < ...

Ticketing Team Lead Phillipines(Remote)

Ticketing Team Lead | Remote | Luxury Travel We are a remote-first, globally distributed team and welcome applications from exceptional candidates around the world. Hiring decisions are based on experience, capability, and alignment with our standards not geography About Ascend < ...

Ticketing Team Lead Phillipines(Remote)

Ticketing Team Lead | Remote | Luxury Travel We are a remote-first, globally distributed team and welcome applications from exceptional candidates around the world. Hiring decisions are based on experience, capability, and alignment with our standards not geography About Ascend < ...

Ticketing Team Lead Phillipines(Remote)

Ticketing Team Lead | Remote | Luxury Travel We are a remote-first, globally distributed team and welcome applications from exceptional candidates around the world. Hiring decisions are based on experience, capability, and alignment with our standards not geography About Ascend < ...

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    Queue Manager Jobs in Quezon City Job Search Guide, Trends and Insights